telus billing support Options
telus billing support Options
Blog Article
• At this stage, I experience I'm becoming misled and mistreated. In spite of many calls and escalations, I continue to would not have clarity on my bargains or a fair resolution to my concerns.
Qualified was ready to wander me via my challenge and assisted pinpoint where by the issue was occurring and encouraged me of another so I could get my task done. I so appreciated his support and persistence in walking me by means of the different situations. He followed up with information on my next ways.
• A pal who is likewise a Telus customer confirmed me his prepare details, and he is obtaining an analogous program for significantly considerably less without having to invest in gadgets, which contradicts what Abdul instructed me.
@chris14 I wanted to obvious up some inaccurate information. We will repair TELUS owned downed strains at no charge. We'll only remove the road entirely for building/renovation needs but there's a price associated. We sent you A personal information just in case you want to maneuver forward with possibly situation.
If our reply settled your problem, please click Acknowledge as Resolution to aid Some others in the Group.
• In my discussion with Juan from your loyalty staff, I used to be falsely accused of currently being discriminatory After i referenced An additional department, which was very offensive and uncalled for. Juan later apologized, expressing which the practical experience was completely unacceptable.
once the agent overview my account he mentioned I can not give you a deal or credits like you have now using your exiting account, so i just gave up and hangup the cell phone.
I are calling and contacting Telus and had a chat With all the AI that did not feel to be familiar with what I used to be inquiring.
I needed to Call CS now with Chat as well as the Section I want to speak to is simply accessible by cell phone. The CS on Chat organized a simply call back again at an agreed upon time slot. When that Division termed me afterwards I got anything sorted out.
If our reply fixed your concern, be sure to click Accept as Resolution to assist Other folks in the Group.
Vehicle-propose assists you promptly slender down your search engine results by suggesting attainable matches while you sort.
The hrs they've got will not be Functioning well with my get the job done and caring for an elderly member of the family hectic routine. I also chatted but they explained to me I should connect with in.
Today my cellular phone stopped connecting to your telus community. Consequently it's taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to an actual individual, all though telus ai tries anything to not make it possible for me to speak to a true particular person.
The TELUS team acknowledges that our do the job spans quite a few Territories and Treaty spots and we are grateful for the standard Know-how Keepers and Elders who will be with us currently, whoever has absent in advance of us plus the youth that inspire us.
Yeah, I’m binding by a two yr agreement sadly, I’m only 4 months Telus customer service in, but I did get somewhere. I guess The manager Place of work termed me currently so I've a phone discussion with him in one hour. We’ll see how that goes.